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Learn the Basics of Content Management (and Key Terms to Master It)

Learn the Basics of Content Management (and the Key Terms to Master It)

“Content is king”. I think we come across this golden quote by Bill Gates every single day. And while he said it all the way back in 1996, it’s as relevant as ever. High quality, professional, engaging and properly branded content (and on the ball content management) is crucial to building any brand today – especially in fashion.

So What Exactly Is Content Management?

Content management is the process of collecting, managing and publishing the content you create to promote your brand and add value to your target audiences. This includes anything from sharing articles on Medium to optimizing YouTube videos with proper keyword coverage to get in front of a sizable group of the people in your market.

Your content management and production team will help you create, promote and manage your content so that it adds value to your target audiences and that it gets seen by as many people in your target audiences as possible.
The copywriter will craft high quality copy (a.k.a. text) in the form of anything from your website content to blogposts, placed articles, case studies or white papers. While content management tasks consist of taking this content and putting it to use by sharing it on social media, engaging with those who respond, scheduling blogposts, prepping posts as per best SEO practices, planning content to be written, creating and maintaining your editorial calendar and more. Finally, the photographer will shoot and edit all of the gorgeous images you need for use in your social media accounts such as Instagram and Pinterest, your lookbooks and seasonal campaigns, product shots for e-commerce and/or catalogs, editorial images and other must-have imagery.

As you scale up, you’ll definitely need to think about expanding your content production team with a copywriter, content manager and photographer. These are all trained professionals with their own languages and lingo that you’re going to have to learn if you want to be able to engage, interview or hire them.

There are tons of special words and phrases in the fields of copywriting, content management and photography, but our brief glossary of terms will give you the essential terms you need to know.

Glossary of Terms

Advertorial: a newspaper or magazine ad sharing highlights about a product that is written in the style of a news or editorial article.
Blog: a web page or website featuring written content in an informal or conversational style that is updated on a regular basis.
Blogpost: an individual entry in a blog.
BTS: BTS stands for behind-the-scenes and refers to anything that occurs behind the scenes of photo and video shoots as well as any images taken on these sets that are not a part of the actual shoot.
Call Time: the time someone needs to arrive to a photoshoot set.
Case Study: analyzing real events or occasions in business to illustrate the efficacy of business principles or practices and establish the brand as an authority.
CMS: CMS stands for content management system and refers to the software platform you use to share content such as copy, photos and videos.
Copy: written text.
Copywriting: writing text for advertising or other forms of marketing.
E-Book: a digital book typically created to serve as a marketing tool offering valuable resources.
Editing: changing copy in some way such as to improve it to read better, to streamline text, the reduce word count, to remove extraneous words, to resolve grammatical and syntax errors, et al.
Editorial: high quality, creative images designed to be used in publications such as magazines.
Email Copywriting: written text to be featured in email marketing campaigns.
Fact-Check: the act of double-checking information contained in a piece of content to ensure it is both up-to-date and accurate.
GIF: a file format that can be used for images that are either still or animated.
JPEG: a common file format for photos, also JPG.
Lookbook: a set of images showing detailed looks of every garment in a collection to be used for marketing and selling, such as introducing the products to store buyers.
Mood Board: Images brought together to share the inspiration, mood and direction of an upcoming photoshoot.
MUA: MUA stands for makeup artist. You’ll likely need to hire a freelance MUA and hairstylist whenever you have a shoot featuring models.
Newsletter: an electronic or paper edition of content arriving in regular intervals (i.e. monthly or weekly) containing valuable company news, product information and more.
Photog: a shortened word for “photographer”.
Product Description: text providing website visitors with all of the necessary details about an SKU such as features, characteristics, colors and fit.
Proofreading: reading content to identify any errors.
SEO: SEO stands for search engine optimization is the process of preparing content to be shared in a manner that will bring more traffic to your website.
Sponsored Article: an article that appears in a publication or blog but is paid for by the featured company and is identifiable by an appropriate disclaimer.
Target Market: individuals and groups of people a piece of content has been created for.
White Paper: a valuable educational tool that simultaneously informs readers, markets a business and establishes authority.
Wrap Time: the time a photoshoot is expected to come to an end.

How many of these terms did you already know? The more you understand about content management, the better equipped you’ll be when it comes to hiring these professionals and communicating and approving all of your different content management initiatives and strategies.

And of course, you don’t have to go it alone. How do we help brands? Our clients turn to Scaling Retail for content strategy development and holistic marketing execution. What are your current content needs? Get in touch to schedule a consultation session today.

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E-M and Now Introducing S-Commerce

Social Commerce (S-Commerce) is the new sales channel brands are looking to exploit. S-Commerce apps blend the ease of mobile sales with the functionality of social networks. It became the new hot platform in China with the launch of Weiden in 2011, a platform that incorporates affiliate marketing with WeChat (like WhatsApp) in a mobile app shopping experience. This new “self-marketing” enables the consumer to share and sell products for a commission. This platform now boasts over 600 million users! There are also a host of shopping app’s in the US that are gaining market share: Spring, MallZee, Keep, StyleKick and LiketoKnowit are harnessing the power of social and mobile shopping. Did you know in the US mobile shopping accounts for over 21% of ecommerce sales? Yes- It’s time to jump on board this trend.

S-Commerce also refers to all the sales you make via Facebook, Instagram, Pinterest and other social networks. As social networks look to help you, the brand, monetize your audiences, they are also asking you to invest money and time into social advertising. So then how do you best decide which platforms to invest in? How to determine which apps are worth your time? It’s time to evaluate your marketing and sales initiatives and determine what experiments to say yes to, and where to draw the line.

S-Commerce App’s

  1. Look to distribute on social selling platforms that have robust marketing initiatives. No point on being on a platform without any users.
  2. Check out the requirements to be a brand on these platforms. Spring has a simple form to sign up: https://www.shopspring.com/for-brands and integrates seamlessly with Shopify, Rakuten and Magento.
  3. Most mobile commerce apps will need you to have an Affiliate Marketing setup. So if you are considering signing up for an Affiliate Marketing platform like Rakuten or Commission Junction, start the process now. These big platforms require you to have a strong front and backend to be able to work within their systems: http://www.cj.com/advertiser/join

S-Commerce Networks

  1. Don’t activate the sales functionality on social networks you aren’t intentionally active on. Example: you’ve linked your Shopify account to Facebook but you don’t even have a Facebook page you are building robustly.
  2. Don’t pay for mobile advertising if your site is not optimized for sales. This means Instagram advertising and mobile advertising for Facebook. Your website needs to be easy to navigate on mobile and the layout has to be intuitive. I suggest checking your site on your phone every few weeks to test out different pages and make sure its shoppable.
  3. Companies like LikeitWantit, Like2Buy, Chirpify and Soldsie have been helping brands create conversation between Instagram and ecommerce. Nothing has risen to the top as the go-to platform, but all of them are worth checking out.
  4. Brands like Dylanlex are creating “Shop Instagram” pages to drive traffic to one destination on a website. http://dylanlex.com/pages/shop-the-instagram This becomes an easy way to drive social images and messaging through a landing page that speaks to the Instagram user.
  5. Become active on networks that are actually ROI producing. Twitter is best for peer-to-peer connections, and Pinterest, Instagram and Facebook take the stage for sales conversion. Take down the platforms you are not using.

Syama’s Crystal Ball

I believe that social commerce will continue to be optimized and therefore become a market driver in sales. Websites from 5 years ago that were not built to be mobile friendly will need to be revamped and brands who are not building their brands through social networks will and are falling behind. You simply cannot and will not be successful with out cohesive messaging on all consumer platforms.

The social selling apps and platforms that will rise to the top will create their own affiliate marketing platforms to help brands onboard. Consumers will be looking to diversify their shopping experience, and will not be satisfied with only being able to find major advertisers on the mobile platforms. It’s redundant to see the same brands everywhere – so social selling apps will need to be more curated.

Brands will continue to shift digital advertising spends from desktop to mobile advertising, and integrations with apps like SnapChat and Instagram will allow for more targeted sales and discounts. Because these brands will need to adopt more sensitive analytic systems to be able to target cohorts on social; imagine if you could target users who like or open your content more than others. The tools to market via social will be akin to the email newsletter as the analytics and tools become more sophisticated.

As a brand the decisions always remain the same. When to adopt new technology, and how much time to spend on it? I remember a time back in 2008 when I was working at Barneys New York and we would meet with big brands, not naming names here, who didn’t see the value in selling online. Now look at where we are, social commerce is here to stay. Pick your platforms, build them out, and engage. Play with the new social selling apps out there and get your business ready to sell in a new way. The new integrations will likely roll out to big businesses then trickle down to API’s for Shopify and Woocommerce users. Sales and marketing strategies will need to adapt to this- so start turning the wheels!

If you are ready to implement new sales, marketing or merchandising strategies to your business then set up a consultation. Email: hello@scalingretail.com Scaling Retail is the consulting firm for retail globally. Specializing in startup and growth stage ecommerce, brick & mortar, and wholesale.